It's a rumor, but Jeff Gertsmann was the person who talked about it, and he's not a random. Granted, he is not super influential in Phantasy Star Online 2 Meseta the gambling arena, but he's very much an experienced reporter and match reviewer, even if he isn't a journalist; he has a lot of connections. Not long after the announcement of PSO2 for the west in 2012, alot of downsizing occurred for its western branches of SEGA, especially SEGA of America. For some time SEGA had to concentrate only on a few key franchises in the west, and it was just after SEGA of America was merged into Atlus USA at 2015 that things started to get better.
There was no way they could have handled a huge online game like PSO2 during those decades, and even after the merge, they had been busy with not only localizing more games from more franchises they could not in the years before, but also they were busy with improving their localization procedure so the western discharges could be nearer to the JP releases. Even today in 2020 the current SEGA of America/Atlus USA wouldn't have been able to handle the entire PSO2 project by themselves (as we can see by the partnership between SEGA and Microsoft with MS hosting the servers and community along with service being outsourced to ESTSoft).
"We heard a great deal of players say they have been waiting eight long years for this launch. [laughs] We were really happy about that." Sorry) one rather than a mocking one. It's at the end of a query about how popular that the beta was. It reads as"lots more people played beta than anticipated, and told us they'd been waiting eight long years for this - so people were pleased at just how hot it had been" rather than"we had been happy folks were waiting for eight years" Honestly I'm just happy the game was outside, it is doing well, we're actually getting content updates and such.
So even if they did not care we seem to maintain a fine spot right now and that's what is critical. Just continue supporting and playing the game if you like it and hopefully Sega will see they have a decent enough player base here not to bungle things later on. What a non response for the why the 8 year delay question. Its apparent they lost interest long ago and just changed their mind for this release because of Microsoft practically funds it. All of what has been said here makes really a great deal of sense in retrospect. The clunky translation on account of the group not having much control on it, and the massive delay for your EN version. For those who do not remember, PS as a series has had some really DOGSHIT customer support at the west, all of the way back to PSO. Sega as a company has an extreme tendency toward the crippling fear of can you buy meseta on pso2 earning cash. So they never try things unless they see a direct gain to them in some capacity (See: POS apparatus in reaction to their incoming downfall, the quarterly surveys, etc.)